ace360 Frequently Asked Questions

Creating an ace360 account takes under three minutes. Visit the ace360 Login page, tap the registration option, and fill in your mobile number, date of birth, preferred username, and password. You will receive a one-time verification code (OTP) via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately.

The minimum age to register and play on ace360 is 21 years old. This is a strict, non-negotiable policy that applies to all players across Bangladesh. During registration you must confirm your date of birth, and identity documents will be requested before your first withdrawal to verify that you meet the 21+ requirement.

ace360 accepts your National Identity Card (NID), passport, or driver's licence for identity verification. You will also need a recent utility bill or bank statement issued within the last 90 days as proof of address. In some cases, a selfie holding your ID document may be requested. Submitting clear, legible documents speeds up the verification process significantly.

Standard account verification at ace360 is completed within 24 hours of document submission. During peak periods — such as BPL season or major ICC tournaments — it may take up to 48 hours. You will receive an email notification once your account has been fully verified. Withdrawals are processed only after successful verification.

On the ace360 Login page, tap 'Forgot Password' and enter your registered mobile number. You will receive an OTP via SMS. Enter the OTP, set a new password, and you are back in. If your registered number is no longer active, contact the ace360 support team at [email protected] with your username and identity details to complete a manual reset.

No. ace360 strictly allows one account per player. Registering multiple accounts — whether under the same name or using different details — is a violation of the Terms and Conditions and will result in all associated accounts being permanently closed. Any pending withdrawals on duplicate accounts may be forfeited pending investigation.

To deposit via bKash on ace360, log in to your account and go to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the payment from your bKash app or USSD menu. Deposits via bKash are credited to your ace360 balance almost instantly — typically within 60 seconds.

Nagad deposits on ace360 are processed in real time and usually appear in your account balance within 60 seconds of confirmation. If a Nagad deposit is not reflected after 5 minutes, check your Nagad transaction history to confirm the payment was sent successfully, then contact [email protected] with the transaction reference number.

The minimum deposit on ace360 is ৳200 regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. There is no maximum deposit limit imposed by ace360 itself, though your mobile wallet provider may have their own daily transaction caps. Check your bKash or Nagad app for wallet-specific limits.

The minimum withdrawal amount on ace360 is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a verified bank account at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. Your account must be fully verified before any withdrawal is processed. The withdrawal method must match the deposit method in most cases.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks can take 1–2 business days depending on the receiving bank's processing schedule. Withdrawals requested during peak periods or weekends may take slightly longer. You will receive an SMS confirmation once the transfer is initiated.

ace360 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges as per their published fee schedule. Bank transfers may also incur a small inter-bank transfer fee applied by the receiving bank, which is outside ace360's control.

In most cases, ace360 requires withdrawals to be made to the same payment method used for the most recent deposit. This policy exists to prevent fraud and comply with financial security standards. If you no longer have access to your original payment method, contact [email protected] with verification documents and a written explanation before requesting a withdrawal.

To bet on cricket at ace360, navigate to the Cricket section from the main menu. You will see available markets for live and upcoming matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT (৳), and confirm your bet. Settled bets appear in your account history immediately after the market closes.

ace360 offers a wide range of casino games including live dealer tables (baccarat, roulette, blackjack, Dragon Tiger), slots from providers such as Pragmatic Play, NetEnt, and Microgaming, crash games including Aviator by Spribe, and specialty games like Lucky Piggy and Dragon Tiger Luck. The game library is optimised for mobile play on Android and iOS devices throughout Bangladesh.

Yes. All casino games on ace360 are supplied by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, and Spribe — all of which are subject to independent RNG (Random Number Generator) auditing by recognised testing labs. ace360 does not alter the RTP or outcome logic of any game supplied by these studios. Slot RTP information is typically published in each game's rules.

Yes, ace360 is fully optimised for mobile play. The platform is built as a mobile-first web application that runs directly in your phone's browser — no app download is required. It works smoothly on Android and iOS devices, including popular models used throughout Dhaka, Chittagong, Sylhet, and other cities in Bangladesh. Simply open your browser, visit ace360.onl, and log in.

ace360 offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the promotion page at the time of registration, as these offers are updated periodically. All welcome bonuses are subject to wagering requirements — meaning the bonus amount must be wagered a set number of times before it can be withdrawn.

Wagering requirements specify how many times you must wager the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-derived winnings. Different game types may contribute different percentages toward fulfilling wagering requirements — slots typically contribute 100%, while live casino games may contribute less. Full details are in the Terms and Conditions.

To stop receiving bonus and promotional offers from ace360, log in to your account, go to Settings, and update your communication preferences to opt out of marketing emails and SMS notifications. Alternatively, email [email protected] with the subject line 'Unsubscribe from Promotions'. Players who have activated any responsible gaming tool are automatically removed from all promotional communications.

Yes. ace360 uses 256 -bit SSL/TLS encryption for all data transmitted between your device and the platform's servers, the same standard used by major banks. Player funds are held separately from operational funds. Identity and payment verification processes are in place to prevent fraud and unauthorised account access. ace360 does not share your personal data with third parties except as required for payment processing and legal compliance.

ace360 protects your data through industry-standard 256-bit SSL encryption in transit, encrypted storage of sensitive documents and financial records at rest, role-based staff access controls, and regular independent security audits. Payment data — including your bKash or Nagad number — is handled only by regulated payment processors and is never stored in full on ace360 servers. Full details are in the Privacy Policy.

ace360 provides a full suite of responsible gaming tools accessible directly from your account settings: deposit limits (daily, weekly, monthly), session time limits, loss limits, reality check reminders, time-out breaks (24 hours to 30 days), and permanent self-exclusion. All tools are free and can be activated without contacting support first. Raising a deposit limit has a mandatory 24-hour cooling-off period to prevent impulsive decisions.

To request self-exclusion from ace360, email [email protected] with the subject line 'Self-Exclusion Request' and include your registered username or mobile number. Your account will be closed within 24 hours of identity verification. Self-exclusion periods range from 6 months to permanent closure with no end date. During an active self-exclusion, the account cannot be reopened regardless of request.

The ace360 support team can be reached by email at [email protected]. For general queries, responses are typically provided within 2 business days. For urgent matters such as account security concerns, payment disputes, or self-exclusion requests, clearly state the urgency in your subject line and our team will prioritise your case. Support is available in English every day of the week.