Your Privacy at ace360

This Privacy Policy ("Policy") describes the practices of ace360 ("we", "us", "our") regarding the collection, use, storage, and disclosure of personal information provided by players ("you", "your") who access or use the ace360 platform at https://ace360.onl, including its casino games, sports betting markets, crash titles, account management functions, and customer support channels.

By creating an account or continuing to use the ace360 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact [email protected] to request account closure.

ace360 reserves the right to update this Policy at any time. Material changes will be communicated via a platform notification or by email to your registered address. Your continued use of the platform after the effective date of an amended Policy constitutes acceptance of the revised terms.

Our Privacy Commitments

Six principles that guide how ace360 handles your personal data

Data We Collect

ace360 collects personal data through several channels: directly from you during registration and account use, automatically through technical systems as you interact with the platform, and from third-party verification and payment partners. The categories of data we collect are set out below.

1.1 Registration and Account Data

• Full legal name as it appears on your national identity document
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including division, district, and upazila
• Mobile phone number (used for account authentication and notifications)
• Email address (used for account correspondence and promotional communications where opted in)
• Username and encrypted password hash
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification Data

To comply with anti-money laundering obligations and to enforce the 21+ age restriction, ace360 may request copies of the following documents at any point in your account lifecycle:

• National Identity Card (NID) — front and back
• Passport (photo page)
• Driver's licence
• A recent utility bill or bank statement issued within the past 90 days as proof of address
• A selfie photograph holding the submitted ID document, where enhanced verification is required

1.3 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet account number (partial, for payment matching)
• Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Deposit and withdrawal transaction history, including amounts in BDT (৳), timestamps, and payment method used
• Betting history — game played, stake amount, outcome, and timestamp — retained for dispute resolution and responsible gaming monitoring

1.4 Technical and Device Data

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, features accessed, and in-platform navigation paths
• Cookies and similar tracking technologies (see Section 5 — Cookies)

1.5 Communications Data

When you contact the ace360 support team — whether by email, live chat, or any other channel — we retain a record of the correspondence, including your name, contact details, the content of the communication, and any resolution actions taken. This data is used for quality assurance, dispute management, and regulatory compliance.

How We Use Your Data

ace360 processes personal data only where a lawful basis exists. The primary lawful bases we rely on are: contractual necessity (processing required to provide you with platform services), legal obligation (processing required to comply with applicable laws), legitimate interests (processing for fraud prevention, security, and platform improvement), and consent (processing for optional marketing communications).

Data Sharing

ace360 does not sell or rent your personal data. We share personal data only with the following categories of recipients, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks receive the minimum necessary financial data to process your deposits and withdrawals. These providers operate under their own regulated privacy frameworks.
• Game technology providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for game integrity verification and technical support. They do not receive your full personal profile.
• Identity verification partners: Third-party KYC (Know Your Customer) service providers may process your identity documents on our behalf. These partners are contractually bound to strict data handling standards and may not use your data for any other purpose.
• Legal and regulatory authorities: ace360 will disclose personal data to relevant authorities where required by applicable law, court order, or regulatory directive — including financial intelligence units in connection with anti-money laundering obligations.
• Professional advisers: Lawyers, auditors, and insurers may access limited personal data under strict confidentiality obligations where necessary for the exercise or defence of legal claims or for compliance auditing.

Data Retention

ace360 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal obligations. The following retention schedules apply:

Cookies & Tracking

ace360 uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and measure platform performance. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing core platform functions from operating.
• Functional cookies: Remember your preferences such as language setting, last viewed game category, and display options. Disabling these cookies may affect your experience.
• Analytics cookies: Used to collect anonymised, aggregated data about how players use the platform — which sections are visited most, where users encounter friction, and how sessions flow. This data informs platform improvement decisions.
• Security cookies: Used to detect and prevent fraudulent sessions, bot activity, and multi-account abuse. These cookies analyse device fingerprint signals and session behaviour patterns.

You may manage cookie preferences through your device browser settings. Please note that disabling essential cookies will prevent you from logging in to the ace360 platform. ace360 does not use third-party advertising or retargeting cookies.

Your Rights

As a player on the ace360 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request". Identity verification will be required before any action is taken to protect against unauthorised requests.

• Right of access: You may request a copy of the personal data ace360 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. For basic account details, you may also update information directly in your account settings.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for us to continue processing it. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to restrict processing: You may request that we limit the processing of your data while a dispute regarding its accuracy or use is pending resolution.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to ace360, to transfer to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by contacting support or updating your communication preferences in your account settings. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe your rights and freedoms override those interests. ace360 will assess such objections on a case-by-case basis.

ace360 will respond to all data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Data Security

ace360 implements a layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest, including identity documents and financial records
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access player data
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Automated intrusion detection systems monitoring for anomalous access patterns in real time
• Secure, geographically redundant data centre infrastructure

While ace360 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your ace360 account and to enable two-factor authentication where available. If you suspect your account has been compromised, contact [email protected] immediately.

Protection of Minors

The ace360 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If you believe a minor has accessed the platform or submitted personal data to ace360, please notify us immediately at [email protected]. Upon confirmation, we will permanently delete the relevant data and close the associated account without delay.

Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms. Free tools are available from several internet safety organisations that can help restrict access to gambling-related websites on shared or family devices.

Contact & Complaints

For all privacy-related queries, data rights requests, or concerns about how ace360 handles your personal data, please contact our support team in writing:

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. ace360 will cooperate fully with any legitimate regulatory investigation regarding our data handling practices.