Play Responsibly with ace360
ace360 believes that gambling should always be an enjoyable form of entertainment — never a source of financial pressure or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools to stay in control.
Gambling at ace360 is designed to be entertaining — a way to enjoy live casino games, cricket betting, slots, and crash titles in your own time and at your own pace. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, it stays exactly that: a leisure activity. But we understand that for a small number of people, gambling can become a problem, and when that happens, early recognition and the right support tools make a genuine difference.
This page outlines ace360's full suite of responsible gaming features, the warning signs of problem gambling, our strict 21+ age policy, and how to reach our support team if you or someone you know needs help. We ask every player to read this information and keep it in mind each time they log in to the platform.
Strict 21+ Age Restriction
ace360 enforces the 21+ requirement at every stage of the player journey. During registration, you are required to confirm your date of birth. Before your first withdrawal — and at any point our team has reasonable grounds to suspect underage access — we will request official identity documentation, including your National Identity Card (NID) or passport, to confirm you meet the age threshold.
Accounts found to belong to players under 21 will be immediately suspended and all funds returned to the payment method used for deposit. ace360 does not retain any winnings generated by an underage account.
Your Control Tools
ace360 gives every registered player direct access to a set of responsible gaming controls from within their account settings. These tools are free, instant to activate, and do not require you to contact support first — although our team is always available to help if you prefer.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will decline further deposits until the period resets. You can lower your limit immediately; raising it takes 24 hours to take effect, giving you a cooling-off window before any increase applies.
Define a maximum session duration. When your chosen time is reached, the platform will display a notification and prompt you to take a break. You can set limits as short as 30 minutes or as long as 8 hours per session. Your ongoing bets are settled normally before the session ends.
Set a maximum net loss amount over a daily, weekly, or monthly period. Once your loss limit is reached, you will be unable to place additional bets until the period resets. This tool is particularly useful for players who want to enjoy the platform during BPL or IPL season without risking more than they are comfortable with.
Take a structured break from the platform for a defined period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Existing withdrawal requests continue to be processed normally. Time-outs can be activated instantly from your account settings.
Request a formal self-exclusion for a minimum period of 6 months, up to a permanent exclusion with no end date. Self-exclusion is a serious, binding commitment — once active, it cannot be reversed during the chosen period, regardless of request. To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Your account will be closed within 24 hours of verification.
Enable periodic on-screen reminders that display how long you have been playing and your net win/loss position during that session. Reality checks appear at your chosen interval — every 30, 60, or 90 minutes — and give you a clear, factual snapshot to help you decide whether to continue or take a break.
Log in to your ace360 account → tap the account icon → select "Responsible Gaming" from the menu. All tools listed above are available there. Changes take effect immediately except for limit increases, which have a mandatory 24-hour cooling-off period. If you cannot find the settings or need assistance, email [email protected] and our team will guide you through the process.
How ace360 Protects Players
Six active measures ace360 takes to promote safer gambling across Bangladesh
Our responsible gaming team actively monitors account behaviour for patterns that may indicate problem gambling — including large and rapid loss sequences, sudden increases in deposit frequency, and repeated failed attempts to self-exclude. Flagged accounts are reviewed by our team and may receive a proactive outreach message.
Players who have activated any responsible gaming tool, or who contact us to indicate they are experiencing difficulty, are immediately removed from all bonus and promotional communications. ace360 will not send deposit-match offers, free spin notifications, or seasonal promotions (such as Eid or Pohela Boishakh bonuses) to any player who has requested a break or limit.
Every player can access a complete, date-filtered history of their deposits, withdrawals, and betting activity directly from their account dashboard. Transparency about your own activity is one of the most effective tools for maintaining a healthy relationship with gambling. We recommend reviewing your history regularly.
All responsible gaming settings are protected by your account password. Nobody — including our support team — can reduce your deposit limits, deactivate a time-out, or reverse a self-exclusion on your behalf during an active restriction period. This design prevents impulsive reversals during moments of heightened temptation.
If you reach out to ace360 support about a gambling concern — whether it is your own or a family member's — you will be met with a professional, confidential, and non-judgmental response. We do not pressure players who request breaks or closures. Our goal is your long-term wellbeing, not your short-term deposit volume.
Every member of the ace360 customer support team receives training in problem gambling awareness and responsible gaming best practices. This ensures that when a player reaches out with a concern — at any time of day — they speak to someone who understands the issue and can direct them to the right tools and information quickly.
Warning Signs of Problem Gambling
Problem gambling does not always look the same for every person, and it can develop gradually over time. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to activate a time-out or self-exclusion and consider speaking to a support professional.
If Gambling Becomes a Problem
If you believe that your gambling at ace360 — or on any other platform — is causing harm to you or people around you, please take action today. The steps below are available to you right now, and none of them require you to explain yourself or justify your decision.
- Activate self-exclusion immediately: Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username or mobile number. Your account will be closed within 24 hours and you will not be able to reopen it during the exclusion period.
- Talk to someone you trust: Sharing your concern with a family member, friend, or colleague in Dhaka, Chittagong, or wherever you are based can provide immediate relief and accountability. You do not have to manage this alone.
- Seek professional counselling: Mental health professionals and addiction counsellors are available in major Bangladeshi cities. Your local hospital or community health centre can refer you to appropriate services.
- Contact our support team: The ace360 support team is available every day of the week. Email [email protected] and clearly state that you are concerned about your gambling. We will respond promptly, help you activate the appropriate tools, and provide any additional information you need.
- Remove payment access: Consider temporarily unregistering your bKash, Nagad, Rocket, or Upay mobile wallet from the platform, or asking your bank to block transactions to gambling platforms while you take a break.
Guidelines for Safer Play
The following guidelines are not rules — they are practical habits that responsible players develop over time to ensure gambling remains a positive experience. ace360 encourages every player, whether brand new or long-established, to keep these principles in mind.
- Set a strict budget before you start each session and treat it as the maximum you are prepared to spend on entertainment — not a target to recover.
- Never gamble with money you cannot afford to lose. Essential household expenses — food, rent, utility bills, school fees — must always come first.
- Take regular breaks. Continuous play over long periods impairs decision-making and increases the risk of impulsive bets. Use the reality-check feature to stay aware of time spent.
- Avoid gambling when you are emotionally distressed, feeling low, or under the influence of alcohol or any other substance. These states increase risk-taking behaviour significantly.
- Do not chase losses. Every bet outcome at ace360 — whether in Dragon Tiger Luck, cricket markets, or slots — is determined independently. Past losses have no bearing on future results.
- Keep gambling as one small part of a balanced life. Maintain your social connections, pursue hobbies, and prioritise your physical and mental health alongside any entertainment activity.
- Use the deposit and session limit tools proactively — before you feel you need them — as a structural guardrail rather than a last resort.
Play Smart with ace360
Responsible gaming is the foundation of a great experience. Explore our games, review our policies, or reach out to our support team — we are here whenever you need us.
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