Terms & Conditions — ace360 Platform Rules

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ace360 ("the Platform", "we", "us", "our"), governing your access to and use of the ace360 website located at https://ace360.onl and all related services, including but not limited to online casino games, live dealer tables, sports betting markets, crash games, and any associated payment or account management features.

By creating an account, logging in, making a deposit, or placing any wager on the ace360 platform, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease use of the platform and close your account.

ace360 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following the posting of amended Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

Key Principles

Six foundational rules that govern all use of the ace360 platform

Eligibility & Registration

To register and maintain an account on ace360, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. Players between the ages of 18 and 20 are not permitted to access the platform regardless of local gambling laws.
• You are accessing the platform from a jurisdiction where online gambling is not explicitly prohibited under applicable national or local law as it applies to your personal circumstances.
• You are not a current employee, contractor, director, officer, or immediate family member of any employee of ace360 or any of its affiliated game providers, payment processors, or technology partners.
• You are registering as an individual acting in your own personal capacity and not as an agent, representative, or intermediary for any third party.
• All information you provide during registration — including your name, date of birth, address, mobile number, and payment method details — is accurate, current, and complete. You agree to update this information promptly if it changes.
• You acknowledge that ace360 may request identity verification documents — including a valid national ID card, passport, or driver's licence — at any stage of your account lifecycle, including at registration, prior to withdrawal, or following unusual account activity.

ace360 reserves the right to refuse registration or suspend an existing account where eligibility requirements are not met or cannot be verified to our satisfaction. Any funds held in an ineligible account will be handled in accordance with our anti-fraud and responsible gaming policies.

Deposits & Withdrawals

ace360 supports deposits and withdrawals through the following locally approved payment channels available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The availability of specific payment methods may vary and is subject to change without prior notice.

All deposits must be made from a payment account registered in your own name. ace360 will not accept deposits from third-party accounts, and withdrawals will only be processed back to the same payment method used for the original deposit where technically possible. This policy exists to prevent fraud and to comply with anti-money laundering obligations.

ace360 reserves the right to request additional documentation before processing any withdrawal. This may include but is not limited to proof of identity, proof of address, or confirmation of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal suspension pending review.

Funds deposited into your ace360 account are held solely for the purpose of placing wagers and accessing platform services. ace360 does not pay interest on account balances. Dormant accounts — defined as accounts with no login activity for a period exceeding 12 consecutive months — may be subject to an inactivity administration fee of ৳200 per month, deducted from any remaining balance until the balance reaches zero or the account is reactivated.

Bonuses & Promotions

ace360 offers a range of bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms that will be communicated at the time the offer is made. The following general conditions apply to all bonuses unless explicitly stated otherwise:

• Bonuses are available to verified players with accounts in good standing. New player bonuses are available for first-time registered accounts only — one per person, household, device, IP address, and payment method.
• All bonuses are subject to a wagering requirement which must be completed before bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be stated in the individual offer terms. Unless otherwise specified, the standard wagering requirement is 30x the bonus amount.
• Bonus funds will be used before real-money funds when placing wagers. Bonuses expire after 7 calendar days from the date of crediting unless the specific offer states a different validity period. Expired bonuses and associated winnings are forfeited automatically.
• ace360 reserves the right to withdraw, cancel, or modify any bonus offer at any time. If a bonus is cancelled mid-wagering-period due to suspected abuse, any winnings generated from that bonus will be voided.
• Bonus abuse — including but not limited to exploiting bonus structures in ways not intended by ace360, creating duplicate accounts to claim multiple bonuses, or using bonus funds in low-risk hedging patterns — will result in immediate bonus cancellation and may result in account suspension.

Game Rules & Betting

Each game category on ace360 — including live casino tables, slots, crash games, and sports betting markets — is subject to its own specific rules published within the game interface or market listing. The following general principles apply across all game types:

• Finality of results: All game outcomes and settled bet results are final. ace360 will only reverse a result in cases of demonstrable technical error on our part. Dissatisfaction with an outcome is not grounds for reversal.
• Disconnections: In the event of a network disconnection during gameplay, the game will continue server-side and the result will stand. ace360 is not liable for losses arising from client-side connection failures. Ensure you have a stable internet connection before wagering.
• Minimum and maximum bets: Each game or market carries its own minimum and maximum stake limits, which are displayed in the game interface. ace360 reserves the right to change these limits at any time without prior notice.
• Sports betting void rules: Sports events that are postponed, abandoned, or cancelled without a result being declared within 48 hours of the original scheduled start time will have all associated bets voided and stakes returned to player wallets. Specific void rules for cricket — including rules governing rain interruptions during BPL and T20 matches — are published in the sportsbook help section.
• Crash games: Crash game outcomes are governed by provably fair algorithms. Players may independently verify the fairness of any round using the seed and hash data displayed in the game history panel. Technical malfunctions that affect crash game rounds will be investigated and resolved in accordance with our technical fault policy.

Suspension & Termination

ace360 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms, including the Prohibited Activities clause in Section 1.
• Failure to complete identity or payment verification within a reasonable timeframe following a formal request.
• Reasonable suspicion of fraudulent activity, collusion, multi-accounting, or money laundering.
• Chargebacks or payment disputes filed with a payment provider against a legitimate ace360 transaction.
• Self-exclusion requests submitted by the account holder through the Responsible Gaming tools.
• Account inactivity exceeding 12 consecutive months with a zero balance.

Upon account closure initiated by the player, any remaining real-money balance (excluding bonus funds and bonus-derived winnings subject to incomplete wagering requirements) will be returned to the player's verified payment method within 5 business days, subject to identity verification. Accounts closed due to Terms violations will have all balances reviewed prior to any return determination.

Limitation of Liability

To the fullest extent permitted by applicable law, ace360, its directors, employees, partners, and technology providers shall not be liable to any player for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect, arising from use of or inability to use the platform.
• Service interruptions, downtime, or data loss caused by events outside our reasonable control, including but not limited to telecommunications infrastructure failures, natural disasters, acts of government, or cyberattacks.
• Actions taken in reliance on information published on the platform, including odds, game statistics, or promotional material, where such information is found to contain errors.
• Financial losses resulting from a player's failure to secure their account credentials or from the player sharing access to their account with a third party.

Where liability cannot be fully excluded under applicable law, ace360's total aggregate liability to any individual player arising from these Terms or the player's use of the platform shall not exceed the total amount deposited by that player into their ace360 account during the 30-day period immediately preceding the event giving rise to the claim.

Privacy & Data

The collection, processing, storage, and use of personal data submitted by players to ace360 is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated by reference. By accepting these Terms, you also confirm your acceptance of the Privacy Policy.

ace360 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal data is retained for the duration of the account lifecycle and for such additional periods as required by applicable anti-money laundering and financial record-keeping obligations. You have the right to request access to, correction of, or deletion of your personal data in accordance with the procedures described in the Privacy Policy.

Modifications & Governing Law

ace360 reserves the right to amend these Terms at any time. Where changes are material, we will endeavour to provide reasonable notice via a notification on the platform or by email to the address registered on your account. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which ace360 operates. Any dispute that cannot be resolved amicably through our customer support process at [email protected] will be submitted to binding arbitration in accordance with applicable dispute resolution rules. Players waive the right to participate in any class action or representative proceeding against ace360.